Lunar Alaria Owner's Handbook (2019)
Official technical documentation and workshop diagnostics for Lunar Alaria Owner's Handbook (2019).
Master Troubleshooting & Diagnostics Matrix
| Error Code / Indicator | Symptom / Meaning | Step-by-Step DIY Fix | Suggested Actions |
|---|---|---|---|
N/A | AKS Stabiliser wear indicator: red lower section obscures the green section Possible Cause: Coupling ball, mechanism, or front/rear friction pads are worn | Check these parts immediately. | DIY Safe |
N/A | AKS 3004 Stabiliser friction pads: arrowhead lines up with the two red lines Possible Cause: Friction pads are worn | Replace the friction pads immediately. | DIY Safe |
N/A | Touch panel is off Possible Cause: Touch panel is locked. | Unlock the touch panel. | DIY Safe |
N/A | Solid Green touch panel status Possible Cause: Touch panel is active. | System is ready for operation. | DIY Safe |
N/A | Blinking Green touch panel status Possible Cause: Jacks are moving. | Wait for jacks to complete movement. | DIY Safe |
N/A | Solid Red touch panel status Possible Cause: Low battery. | Charge or replace the battery. | DIY Safe |
N/A | Blinking Red touch panel status Possible Cause: Error occurred. | Refer to OneControl Touch Panel screen for the specific error, then consult the Troubleshooting section of this manual to clear the error. | DIY Safe |
N/A | "EXCESS ANGLE" message on Touch Panel Possible Cause: Unsecured controller. Uneven or sloped site | Check and secure controller placement. Relocate the caravan. | DIY Safe |
N/A | "EXCESSIVE ANGLE" message on Touch Panel Possible Cause: Excessive angle reached during manual operation. | Stop manual operation and reset jacks to a more level state. The code will self-clear. There is no need to hit "OK". | DIY Safe |
N/A | "BAD CALIBRATION" message on Touch Panel Possible Cause: Caravan zero point was not set correctly. | Reset zero point. | DIY Safe |
N/A | "FEATURE DISABLED" message on Touch Panel Possible Cause: Hitch recognition requested but no hitch height set, or zero point not set. | Perform "AUTO LEVEL" sequence to establish hitch height, or set zero point. | DIY Safe |
N/A | "LOW VOLTAGE" message on Touch Panel Possible Cause: Bad connection or wiring. Discharged or bad battery. | Check wiring - repair or replace. Test battery voltage under load - charge or replace. | DIY Safe |
N/A | "OUT OF STROKE" message on Touch Panel Possible Cause: Unsecured controller. Uneven or sloped site. | Check and secure controller placement. Relocate the caravan. | DIY Safe |
N/A | "EXTERNAL SENSOR" message on Touch Panel Possible Cause: Bad connection or wiring. | Replace or repair connection to rear remote sensor. | DIY Safe |
N/A | "JACK TIME OUT" message on Touch Panel Possible Cause: System could not level in expected time. | Check disposition of jacks. | DIY Safe |
N/A | "AUTO LEVEL FAILURE" message on Touch Panel Possible Cause: Unsecured controller. Voltage drop. | Check and secure controller placement. Test battery voltage under load - charge or replace. | DIY Safe |
N/A | "HALL POWER SHORT" message on Touch Panel Possible Cause: Short circuit detected on one or more of the jack hall effect power lines. | Check harness and replace or repair. | DIY Safe |
N/A | "FUNCTION ABORTED" message on Touch Panel Possible Cause: Unsecured controller. Voltage drop. | Restart the sequence. | DIY Safe |
N/A | "CAN'T COMPLETE LEVEL IN THIS LOCATION. PLEASE RELOCATE motorhome TO FLATTER TERRAIN" message on Touch Panel Possible Cause: The caravan is parked on a steep incline during auto level. The front cannot be levelled and the front jacks are already fully retracted. | Relocate the caravan. | DIY Safe |
N/A | Left-Front, Right-Front, Left-Rear, Right-Rear or Tongue Jack Fault error Possible Cause: Error at a specific jack. Hall signal issue (open, short, malfunction or loss of communication); open or short circuit between controller and motor. | Check voltage at the battery under load. Check harness connections at controller and at the jack. Check harness for damage. Check fuses at controller. Repair or replace as necessary. | DIY Safe |
N/A | Carbon Monoxide Alarm: a fault is found in the sensor and circuitry or the power pack becomes low Possible Cause: Sensor/circuitry fault or low power pack | The detector will emit a single chirp once per minute and the fault LED will flash yellow once per minute for 30 days. | DIY Safe |
N/A | Water System Pump will not run Possible Cause: Pump could be faulty or a wire disconnected, or the pump isolating switch is turned off | Check that the pump isolating switch is turned on, and check the pump and wiring. | DIY Safe |
N/A | Water System Pump cycles on/off Possible Cause: Battery voltage may be too low (at or below 10.5 Volts); air or water leaks in taps and piping; non-return valve may be held open by grit | Adjust switch and/or recharge battery. Check for air or water leaks in taps and piping and re-adjust pressure switch. Study the exploded drawing and remove the three assembly screws to gain access to the non-return valve and clear any grit. | DIY Safe |
N/A | Water System pump motor runs steadily and will not stop Possible Cause: Battery voltage may be too low (at or below 10.5 volts); loose connections in pipe-work; pump is air locked | Recharge battery if low. Check all connections in the pipe-work. Remove the adjusting screw; if motor still runs, the pump is probably air locked, so turn off the isolator switch and reprime the pump. | DIY Safe |
N/A | Fresh water level falls below 25% | An audible warning will sound for up to 60 seconds and a warning message will display on screen. Pressing the OK button on the warning message will snooze the warning until the tank is refilled or the power is switched off and back on again. | DIY Safe |
N/A | Waste water level is full (100%) | An audible warning will sound for up to 60 seconds and a warning message will display on screen. Pressing the OK button on the warning message will snooze the warning until the tank is drained or the power is switched off and back on again. | DIY Safe |
N/A | Vehicle battery voltage drops to 10.9V | Power is turned off, and the battery selection is changed from Vehicle battery to Leisure battery. If the leisure battery is below 9V then a further warning will occur. | DIY Safe |
N/A | Leisure battery voltage drops to 9V (emergency cut off) | Power is turned off to protect the battery from severe damage. | DIY Safe |
N/A | No 230 volt output from PSU Possible Cause: Connecting lead between the site and caravan not connected | Check and connect lead as per 2.3C | DIY Safe |
N/A | No 230 volt output from PSU Possible Cause: RCD switched off | Reset RCD as per 2.3D | DIY Safe |
N/A | No 230 volt output from PSU Possible Cause: RCD not operating correctly | Check supply polarity; if the RCD continues to fail contact your dealer as there is probably an equipment or wiring fault. | DIY Check / Tech Fallback |
N/A | No 230 volt output from PSU Possible Cause: MCB switched off | Reset MCB by switching OFF (down position) then back ON (up position), if the MCB continues to fail contact your dealer as there is probably an equipment or wiring fault. | DIY Check / Tech Fallback |
N/A | No 230 volt output from PSU Possible Cause: No or deficient supply from site | Contact site warden for assistance | Professional Intervention Required |
N/A | No 230 volt output from PSU Possible Cause: Other fault | Contact your dealer | Professional Intervention Required |
N/A | Reverse Polarity light is illuminated on PSU Possible Cause: Mains Supply reversed? | The reverse polarity light is designed to illuminate when the Live and Neutral supply has been reversed/crossed over. If the light illuminates there is a problem with the site supply or the cable connecting the supply to your vehicle. | DIY Safe |
N/A | Control Panel has no display | Check batteries and fuses, turn PSU isolate switch and charger switch on and ensure mains supply is connected. Check control panel connecting lead at PSU and behind Control Panel. Contact your Dealer. | DIY Check / Tech Fallback |
N/A | 12V Power turns off Possible Cause: Battery protect feature has operated to protect the Vehicle battery and/or the Leisure battery. See 3.4C. Over voltage protection has been activated. Engine has been started, all equipment has been disconnected to meet EMC requirements. See 2.6 | Check battery status or solar regulator if over voltage protection is displayed. | DIY Safe |
N/A | Control Panel locked/erratic function Possible Cause: Observe control panel handling instructions. Control panel software may have crashed. | Reboot control panel by turning off the PSU isolate switch. Wait 30 seconds then turn the switch back on. Check with your dealer that your system has the latest software installed, as an update may be available. | DIY Check / Tech Fallback |
N/A | No 12 volt output from PSU Possible Cause: No 230V supply, Power button on control panel not switched to on, Charger not switched on, Battery not connected and/or charged, Battery flat / Battery fuse blown, Fuse blown, Equipment switched off / unplugged | Check all 230V supply conditions, turn power on at control panel, turn charger switch on, install charged battery as per 3.4, recharge battery, check fuses, check equipment is switched on and connected to the 12V supply. | DIY Safe |
N/A | Pump not working Possible Cause: Fuse blown, Pump turned off | Replace fuse with correct value as per fuse table. Turn pump on by pressing the pump button at the control panel. | DIY Safe |
N/A | Lights not working Possible Cause: Fuse/s blown, Lights turned off | Replace fuse with correct value as per fuse table. Turn Lights on by pressing the lights button, use dimmer at the control panel. | DIY Safe |
N/A | Refrigerator does not work with AC operation Possible Cause: The fuse in the AC mains is defective. The vehicle is not connected to the AC mains. The AC heating element is defective. | Replace the fuse. Connect the vehicle to the AC mains. Contact the authorised customer service. | DIY Check / Tech Fallback |
N/A | Refrigerator does not work with DC operation Possible Cause: The fuse in the DC supply is defective. The vehicle fuse has blown. The vehicle battery is discharged. The ignition is not turned on. The DC heating element is defective. | Replace the fuse. Replace the vehicle fuse in the DC socket (usually 15A). Test the battery and charge it. Switch on the ignition. Contact the authorised customer service. | DIY Check / Tech Fallback |
N/A | Refrigerator does not work with gas operation Possible Cause: The gas cylinder is empty. The gas valve is closed. Air is in the supply line. | Replace the gas cylinder. Twist the valve open. Switch the refrigerator off and on again. Repeat the procedure three or four times if necessary. If necessary, switch on the cooker and repeat the process on the refrigerator. | DIY Safe |
N/A | In automatic mode, the refrigerator is being operated with gas although it is connected to the AC mains Possible Cause: The mains voltage is too low. | The refrigerator changes to AC power supply automatically as soon as the mains voltage is sufficient again. | DIY Safe |
N/A | Refrigerator does not cool sufficiently Possible Cause: The ventilation around the cooling unit is not sufficient. The evaporator is iced up. The temperature is set too high. The ambient temperature is set too high. Too much food at once was placed in the refrigerator. Too much warm food at once was placed in the refrigerator. The refrigerator has not been operating for very long. | Check that the ventilation grille is not obstructed. Defrost the refrigerator and check door seals. Set a lower temperature. Remove the ventilation grille for a while so that warm air can escape quicker. Remove items or warm food and leave to cool down first. Check the temperature again after four or five hours. | DIY Safe |
N/A | Refrigerator display: AC heater element or cooling unit is defective Possible Cause: AC heater element or cooling unit failure. | Contact the authorised customer service. | Professional Intervention Required |
N/A | Refrigerator display: DC heater element or cooling unit is defective Possible Cause: DC heater element or cooling unit failure / ventilation blocked. | Check that the ventilation grille is not obstructed. | DIY Safe |
N/A | Refrigerator display: Burner or cooling unit is defective Possible Cause: Burner or cooling unit failure. | Contact the authorised customer service. | Professional Intervention Required |
N/A | Refrigerator display: Temperature sensor has no contact or is defective Possible Cause: Temperature sensor fault. | Contact authorised customer service. | Professional Intervention Required |
N/A | Refrigerator display: AC power supply is not available or insufficient Possible Cause: Insufficient AC power. | Check the AC power cable, the power supply and the fuse. | DIY Safe |
N/A | Refrigerator display: DC power supply is not available or insufficient Possible Cause: Insufficient DC power. | Check the DC power cable, the power supply and the fuse. | DIY Safe |
N/A | Refrigerator display: Burner flame is not ignited (gas/automatic mode) Possible Cause: Gas supply failure. | Check the gas supply (gas cylinder, gas valve). Press the button once the fault is rectified. | DIY Safe |
N/A | Refrigerator low voltage detection (internal battery) Possible Cause: Internal batteries discharged. | Replace the batteries. | DIY Safe |
N/A | Gas mode operation not possible even though batteries inserted (Refrigerator) Possible Cause: Vehicle power supply was disconnected while starting gas mode. | Switch the refrigerator off and on again. | DIY Safe |
N/A | Automatic changeover from external to internal power supply does not function (Refrigerator) Possible Cause: Loss of vehicle 12V power supply for electronic control unit. | Check vehicle 12V power supply connections. | DIY Safe |
N/A | Burners do not burn evenly Possible Cause: Gas bottle is empty, Gas tap is closed, Burner caps are not correctly positioned, Burners are wet or clogged | Change gas bottle, Open tap, Allow caps to cool then reposition them, Clean or dry burners | DIY Safe |
N/A | Spark ignition does not spark Possible Cause: 12V DC battery is discharged, Connections are loose, Ignition points are wet or dirty | Charge battery, Secure connections, Dry or clean ignition points | DIY Safe |
N/A | Control knobs do not function Possible Cause: Knobs are mounted incorrectly | Install knobs correctly | DIY Safe |
N/A | The system is completely dead, the control panel is blank Possible Cause: Blown fuse, low 12V supply, or unplugged cables | Check the 20 mm T3.15 Amp glass fuse in the boiler located under the lid of the black plastic service hatch in a green plastic fuse holder. Check the 12 V supply to the boiler, it should be above 12 V. Check the 12 V cable is plugged into the boiler. Check the cable is plugged into the Alde control panel. | DIY Safe |
N/A | The boiler will not ignite on gas, but no error message Possible Cause: System may not need to use gas heating if also using electric heating, or fluids are already at operating temperature | Check if electric heating is active or if fluids are already at operating temperature. | DIY Safe |
N/A | The boiler will not heat on 230 V electric Possible Cause: Tripped circuit breaker, blown fuse, fused spur switched off, 230V supply issue, or fluids at operating temperature | Check the circuit breaker and any 230 V fuses. Check that any 230 V fused spurs are on (they will often have an LED indicator and 230 V fuse). Check the 230 V supply (also indicated on the Standby Screen). Check if the fluids in the boiler are already at operating temperature. | DIY Safe |
N/A | No hot water Possible Cause: Conflicting settings on the control panel, hot water ignore active, continuous pumping active, or water supply issue | Check that Hot Water Ignore is not activated on the Alde control panel. Check that Continuous pumping is not activated on the Alde control panel. Check for other conflicting settings on the Alde control panel or restore factory defaults. Check the water pump and cold water supply to the boiler. | DIY Safe |
N/A | No central heating Possible Cause: Air in system, low fluid level, circulation pump not responding, hot water boost active, incorrect settings, obstructed vents, or degraded heat transfer fluid | Bleed the system of air. Check the fluid level in the expansion tank. Check that the circulation pump is responding. Check that hot water boost is not activated on the Alde control panel. If electric heating is not being used, set it to 'Off' on the Alde control panel. Use gas and electric heating for best performance. Check that top and bottom vents in the furniture are not obstructed. Check the condition of the heat transfer fluid. | DIY Safe |
N/A | Circulation pump is noisy Possible Cause: Air in the system, low fluid level, or incorrect inline pump speed | Bleed the system of air. Check the fluid level in the expansion tank. If the inline pump, check speed dial on pump is set to 2-3. | DIY Safe |
Operational Fault | Panel failure error message on Alde heating Possible Cause: Moisture is trapped in the control panel | Remove the Alde control panel from the vehicle and air in a warm, dry place overnight. | DIY Safe |
Gas failure | Gas failure error message on Alde heating Possible Cause: Out of gas or gas is not igniting | Check the gas cylinder is full. Try a different gas cylinder, ensuring it is propane gas. Check the gas regulator and any isolation valves are open and not frozen. | DIY Safe |
Operational Fault | Overheat error message on Alde heating Possible Cause: Air in system, low expansion tank fluid level, pump issue, momentary 12V voltage drop, or fluid too hot | Bleed the system of air. Check the fluid level in the expansion tank; it should be 1cm above min mark when cool. Check the correct circulation pump is installed, selected and responding. Check 12 V supply for stability against momentary drops to 7 V. Wait 30 minutes for the fluid to cool down. | DIY Safe |
Overheat PCB | Overheat PCB error message on Alde heating Possible Cause: Failsafe in boiler has triggered due to low fluid level or poor compartment ventilation | Check the fluid level in the expansion tank. It should be 1 cm above the Min mark when cool. Check the boiler compartment is ventilated and that the vents are unobstructed. Do not place stowage in the boiler compartment. | DIY Safe |
Fan failure | Fan failure error message on Alde heating Possible Cause: Combustion fan speed too low after multiple attempts, stiff bearing after disuse, or 12V supply instability | Check for instability in 12 V supply and check fan bearing. | DIY Safe |
Connection failure | Connection failure error message on Alde heating Possible Cause: Loose connection between Alde control panel and boiler | Unplug cable at the control panel and boiler, then carefully plug back in. Check there is slack on the cable at the control panel, but not excessive weight from free-hanging/unmanaged cable. | DIY Safe |
Window open | Window open error message on Alde heating Possible Cause: Optional window sensor has triggered | Gas heating is suspended. Automatically clears and gas heating resumes when window is closed. | DIY Safe |
Operational Fault | 3rd Party Panel C. Fail error message on Alde heating Possible Cause: Break in comms between Alde control panel and third party control panel, or third party panel installed in software but not fitted | Check the cable between the Alde control panel and third party control panel. Untick 'Third Party Panel' in Installed Accessories Menu if not fitted. | DIY Safe |
Low battery | Low battery error message on Alde heating Possible Cause: 12 V supply to boiler has dropped below 10.5 V, possibly causing system brownout | Automatically clears when 12 V supply reaches 11 V. | DIY Safe |
No match Heater/Panel | No match Heater/Panel error message on Alde heating Possible Cause: Electromagnetic interference from 230 V power if cables are bundled together, or conductive dirt in socket | Plug Alde control panel cable into the alternative TIN bus sockets and keep away from 230V power cables. | DIY Safe |
N/A | Very Poor TV signal (no picture or sound, TV freezing, severe pixilation, break up and picture drop out) Possible Cause: Poor reception, incorrect amplifier gain setting, wrong antenna orientation/polarity, or wiring issue | Check the amplifier gain is set to maximum (rotate clockwise). Check antenna alignment which must be directed at the transmitter. Ensure the antennas polarity is correct, whether horizontal or vertical. Bypass the amplifier by following 'Short Hook-Up Test 1'. | DIY Safe |
N/A | Poor TV signal (moderate pixilation and sound distortion) Possible Cause: Sub-optimal alignment or gain | Check amplifier gain and antenna alignment directed at the transmitter. Ensure polarity is correct. Bypass amplifier using Short Hook-Up Test 1 if needed. Re-tune your TV after performing actions. | DIY Safe |
N/A | Medium TV signal (minor pixilation will not receive all channels) Possible Cause: Sub-optimal signal reception | Check amplifier gain and alignment. Re-tune your TV after performing actions. | DIY Safe |
N/A | Strong TV signal (possible pixilation, picture break up and drop out) Possible Cause: Signal too strong causing overload | Reduce the amplifier gain (rotate anti-clockwise). Rotate antenna AWAY from the transmitter. Re-tune your TV after performing actions. | DIY Safe |
N/A | Very Strong TV signal (no picture or sound, TV freezing, severe pixilation, break up and picture drop out) Possible Cause: Severe signal overload | Rotate antenna AWAY from transmitter. Switch 'OFF' the amplifier and turn the gain control to maximum (rotate clockwise). Re-tune your TV after performing actions. | DIY Safe |
N/A | Amplifier LED does not light Possible Cause: No power or incorrect polarity | Firstly check there is power to the unit. Secondly check the polarity is correct. Otherwise contact manufacturer for further assistance. | DIY Check / Tech Fallback |
N/A | Fresh water level low warning Possible Cause: Pump turned on and fresh water level below 25% full (only available when an on-board tank is fitted). | Message on screen and 60 second audible beep. | DIY Safe |
N/A | Waste water level full warning Possible Cause: Pump turned on and waste water level full (only available when an on-board tank is fitted). | Message on screen and 60 second audible beep. | DIY Safe |
N/A | Leisure battery voltage low warning Possible Cause: Control panel power on, leisure battery selected as the active battery, and voltage level below 9V. | Message on screen and 60 second audible beep. If no action is taken after 30 seconds the system switches power off to prevent severe battery discharge. This is an emergency cut-off - during normal operation, manage power consumption to keep the battery at 11.5V or above. This cut-off only applies to power drawn by leisure equipment controlled by the control panel power switch; it does not protect the battery from discharge by permanently connected equipment. | DIY Safe |
N/A | Leisure battery voltage high warning Possible Cause: Control panel power on or off, leisure battery selected as the active battery, and voltage level rises above 15V. | Message on screen and repeated beeps from the control panel; power is automatically turned off. The beeping will not stop until the fault is cleared. | DIY Safe |
N/A | Vehicle battery voltage low/high warning Possible Cause: Same low/high voltage conditions as the leisure battery warnings above, but applied to the vehicle battery when it is selected instead of the leisure battery. The vehicle battery's low-voltage warning level is 10.9V. | Same on-screen message and audible beep behaviour as the leisure battery voltage warnings. | DIY Safe |
N/A | Engine running warning Possible Cause: The engine is started, so the system power is turned off. | Message on screen showing the Leisure & Vehicle battery symbols (indicating both batteries are connected for charging) and the charging voltage. | DIY Safe |
N/A | Mains lead (hook-up cable) still connected/plugged in warning Possible Cause: The engine is started while the mains cable is still plugged in and the charger is switched on. | Message on screen and repeated beeps from the control panel. The beeping will not stop until the hook-up lead is removed. | DIY Safe |
N/A | Step extended / step jammed or obstructed warning Possible Cause: The step is extended when the engine is started, or the step is jammed/obstructed. | Message on screen and a warning buzzer. | DIY Safe |
Frequently Asked Questions
Q: How do I release the caravan handbrake?
Push it forward and down using your body weight.
Q: How do I change a wheel on the caravan?
1. Leave caravan hitched to towing vehicle and ensure handbrake is applied. 2. Lower corner steadies on the side that the wheel is being changed to stabilise the caravan. 3. Use wheel brace to slacken off wheel nuts on the wheel to be changed. 4. Position jack under the axle at the appropriate jacking point (on the axle tube inside the chassis member). 5. Jack up the caravan until the wheel for removal is just off the ground. 6. Remove the wheel bolts, wheel trims and remove the wheel. 7. Fit spare wheel and reverse the above procedure.
Q: How do I restart the electric levelling system after a manual override or to clear special jack error codes?
1. Correct or otherwise repair the issue. 2. Extend all jacks to reach a minimum of 152mm of retract needed by extending front and rear jacks as required. 3. Press "ENTER" to AUTO RETRACT. The jacks will retract until they reach the hard current limit to "home" them and clear the error code.
Q: How do I calibrate the Zero Point for the electric levelling system?
From Standard Mode only: 1. Press the "CONNECTED" icon at the top of the levelling screen quickly 6 times and wait for the gear icon with "OPTIONS" to appear. 2. Press the gear icon with "options". 3. When "SET UP: Zero Mode Press Enter" appears, press the "Enter" button. 4. When "ZERO POINT CALIBRATION - Press Enter to Set" appears, press "ENTER". 5. Wait through "Zero Point Stability Check ... Please Wait" until "Zero Point Set" is displayed.
Q: Why does my mains hook-up keep tripping the circuit breaker?
It is possible that all of the 230V mains electrical equipment may not be able to be operated simultaneously if your loading exceeds the site supply limit (such as 16 amps, 10 amps, or as low as 5 amps on some continental sites). Typical 230V mains equipment consumption figures are: Fridge 0.5 amps, Charger 1.0 amps, Water heater (max) 5.7 amps, Blown air heaters 4.8 amps, Colour TV 2.5 amps, Microwave 3.5 amps, Air conditioning 4.0 amps, Truma Ultraheat (max) 8.3 amps, Kettle 3.2 amps, Alde central heating 10.0 amps. Add the items together if used simultaneously to check against your site supply.
Q: How do I test the smoke alarm?
Press and hold the test button until the alarm sounds (it may take up to 10 seconds). The alarm will stop sounding shortly after the button is released. Test once a week.
Q: How do I use the caravan water system with the internal water tank?
1. Connect the external pump to the left connection point on the outside of the caravan. 2. Ensure that the tank drain valve (yellow handled valve) is in the closed position with the handle horizontal. 3. Rotate the handle of the red selector valve anti-clockwise to select internal tank as the water source. 4. Use the control panel menu to switch on the external pump by selecting 'Tank Fill'. 5. The pump will run for around 7 minutes or shut off when the tank reaches full. 6. Water will be transferred from the external container to the internal water tank. 7. Once the control panel shows the level at 1/4 or higher, taps can be used as normal. 8. Press the 'water pump' button to switch on the internal pump.
Q: How do I activate the EC700 system after storage?
Ensure the system shutdown switch is in the on position (button in). The system is now active. Note that if you plan to use Lunar Assist remote features, the system needs to be active.
Q: What should I check when connecting my caravan to the mains 230V supply?
A) Ensure suitability of the Mains Supply adhering to BS7671 or relevant harmonised standards. B) Switch the PSU internal Power Converter OFF by ensuring the green 'Charger' power switch is in the off position (button out). C) Connect the hook-up lead to the Leisure Vehicle first, then to the mains supply. D) Check RCD operation by pressing the 'Test' button to confirm it turns off, then switch back on. E) Check Miniature Circuit Breakers (MCBs) are in the on (up) position. F) Turn the PSU ON by pressing the black 'Shutdown' button in, and turn the green 'Charger' switch on. G) Check correct polarity on the 'Reverse polarity' indicator (ensure it is NOT illuminated). H) Check operation of equipment.
Q: What should I do if the fresh water level is low?
With the pump turned on and the fresh water level low (less than 25% full, only available when an on-board tank is fitted), a message appears on the screen with a 60-second audible beep.
Q: What happens if the leisure battery voltage becomes too low?
When the control panel power is on and the leisure battery is selected as active with the voltage level below 9V, a message appears on screen with a 60 second audible beep. If no action is taken after 30 seconds, the system will switch the power off to prevent severe discharge of the battery.
Q: What happens if the waste water level is full?
With the pump turned on and the waste water level full (only available when an on-board tank is fitted), a message appears on the screen with a 60 second audible beep.
Q: What happens if the leisure battery voltage goes too high?
With control panel power on or off and leisure battery selected as active and voltage level rising above 15V, a message appears on screen with repeated beeps from the control panel, and power is automatically turned off until the fault is cleared.
Q: What warnings apply when the vehicle engine is started?
When the engine is started, system power will be turned off with a message on screen, and leisure and vehicle battery symbols will indicate both batteries are connected for charging alongside the charging voltage. If the mains lead is still plugged in and the charger switched on, a message and repeated beeps occur until the hook-up lead is removed. If the step is extended, a message and warning buzzer activate.
Q: How do I restore the default factory settings on the Alde heating control panel?
1. Press Tool button to access the Settings Menu (bottom right in Main Menu). 2. Press down arrow, until Reset button is displayed. 3. Press the Reset button to proceed.
Q: How do I set up the 12V circulation pump in the expansion tank on the Alde heating system?
1. Press Tool button to access the Settings Menu (bottom right in Main Menu). 2. Press down arrow, until Installed Accessories button is displayed. 3. Press the Installed Accessories button to access the menu. Find and tick 'Optional Pump' by pressing the box. Next, find and untick 'Main Manual 12V'.
Q: How do I invert the Standby Screen backlight for bedtime on the Alde control panel?
1. Press Tool button to access the Settings Menu (bottom right in Main Menu). 2. Press down arrow, until Backlight button is displayed. 3. Press Backlight button, select Inverted to proceed.
Q: How do I set up the Antimicrobial function on the Alde heating system?
1. Press Tool button to access the Settings Menu (bottom right in Main Menu). 2. Press down arrow, until Antimicrobial button is displayed. 3. Press Antimicrobial button to proceed.
Q: How do I operate windows equipped with button handles or stays?
For handles with buttons, always push the button when opening or closing the handle. For stays in step version, you will hear clicks when opening; every click represents a position in which the window can stay open. When closing, you must open it to the end and then close it; do not try to close it without first opening it as wide as it goes, or you will damage the stays. For stays with knob screw, always make sure to unscrew the knob before closing the window.
Q: How can I prevent and manage temporary condensation on the windows?
Condensation is a normal occurrence caused by temperature differences, moisture, and acrylic properties, and it will disperse over time. To help overcome and prevent condensation: 1. Improve ventilation by leaving a rooflight open or using a self-ventilating rooflight, fitting more ventilators, putting windows onto night vent position, or leaving doors open between compartments. 2. Follow help-yourself tips such as not washing crockery or boiling water last thing at night, emptying all water from kettles, removing flowers or vases containing water from sleeping quarters, keeping the temperature at night to a minimum, and increasing ventilation during wet weather.
Q: How should I care for and clean the caravan's acrylic windows and ABS panels?
For windows, never use abrasive or corrosive substances, high-pressure washers, or dry cloths (always use a moist sponge or moist soft cloth). Clean with a generous amount of water or a mild cleaner intended for acrylic, or specialist plastic cleaners like Plexus or Brillianize. For ABS components, wash monthly or more frequently using a mild detergent, avoiding strong alkaline, acidic cleaners, or abrasives. Wax the components once or twice a year with a good grade paste wax to maintain color and finish, and use a fine grit rubbing compound like T-cut only for stubborn marks.
Q: How do I validate my Lunar caravan warranty?
Complete the 'Validate your Warranty' section located on the website at http://www.lunarcaravans.com/validate-you-warranty. Before registering, make a note of your caravan's 17-digit VIN number (beginning with SGL, found on the windows) and your 3-digit Registration Security Number (the last 3 digits of the Serial Number/SER.NO found on the Model Label inside your fridge or oven).
Q: How do I transfer the warranty to a new owner if I sell my caravan?
Notify Lunar of the change of ownership by completing the change of ownership form, providing full documentary evidence that the vehicle has been serviced annually along with a copy of the sales receipt, and paying a £50 administration fee by cheque made payable to Lunar Caravans Limited. This must be completed within 28 days (or within a month) of legal ownership change and sent to Lunar Caravans Limited, After Sales Department, Sherdley Road, Lostock Hall, Preston, PR5 5JF.
Q: Which MCB protects which circuit, and why might one trip specifically?
The Miniature Circuit Breakers (MCBs) protect the wiring installation from overload or short circuit, the same way traditional fuses do. If an overload occurs, the MCB will switch off (trip) the supply - investigate the cause of the fault before switching the MCB back on. The MCB ratings and circuit allocation are: MCB 1 (10 Amps, white wire, 230V Sockets), MCB 2 (16 Amps, white/yellow wire, Extra 230V Sockets / Heating System), and MCB 3 (10 Amps, black/blue wire, Fridge / 12V Charger / Aircon).